Shipping Policy

Last Updated: July 29, 2026

Thank you for shopping with Zervense. We are committed to delivering your order safely and as quickly as possible.

1. Order Processing

• All orders are processed within 1–2 business days after payment confirmation.

• Orders are not processed or shipped on Sundays or public holidays.

• During peak seasons, sales, or promotional events, processing times may be slightly longer.

2. Shipping Time

Estimated delivery times are:

• Standard Shipping (India): 3–7 business days.

• Delivery times may vary depending on your location and courier availability.

Please note that these are estimated delivery times and are not guaranteed.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Zervense may offer free shipping promotions, which will be clearly indicated on our website.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email or SMS containing your tracking details, where available.

Please allow up to 24 hours for tracking information to become active.

5. Delivery Delays

While we make every effort to deliver your order on time, delays may occur due to:

• Weather conditions

• Public holidays

• Courier service disruptions

• High order volumes

• Remote delivery locations

• Other circumstances beyond our control

Zervense is not responsible for delays caused by shipping carriers after your order has been dispatched.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, your order may be delayed, returned, or cancelled. Any additional shipping charges incurred due to incorrect address details may be the customer's responsibility.

7. Failed Delivery Attempts

If a delivery cannot be completed due to the recipient's unavailability or an incorrect address, the courier may attempt redelivery or return the package to us.

Additional shipping charges may apply for reshipping returned orders.

8. Damaged, Missing, or Incorrect Orders

If your order arrives damaged, contains missing items, or you receive the wrong product, please contact us within 48 hours of delivery.

To process your request, please provide:

• Your order number.

• A clear, continuous unboxing video from the moment the sealed package is opened until all contents are visible.

• Clear photos of the product and packaging.

Claims submitted without a complete unedited unboxing video may not be eligible for a replacement or refund.

9. Lost Shipments

If your tracking information indicates an issue or your package appears to be lost in transit, please contact us. We will work with the shipping carrier to investigate and resolve the issue.

10. International Shipping

At this time, Zervense ships only within India, unless otherwise stated on our website.

11. Contact Us

If you have any questions regarding shipping or your order, please contact us through the Contact page on our website.

We aim to respond to all enquiries within 24–48 business hours.