Terms of Service

Last Updated: July 29, 2026

Welcome to Zervense. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our store. By accessing or using our website, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing our website or placing an order, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

2. Products and Services

We strive to ensure that all product descriptions, images, specifications, and prices are accurate. However, we do not guarantee that all information is free from errors, omissions, or inaccuracies.

We reserve the right to:

• Modify or discontinue products without prior notice.

• Limit quantities available for purchase.

• Refuse or cancel any order at our sole discretion.

3. Pricing and Payments

All prices displayed on our website are shown in the applicable local currency unless otherwise stated.

We accept secure online payments through the payment methods available at checkout.

If a pricing error occurs, we reserve the right to cancel or refuse any order placed at the incorrect price, even if payment has already been made. Any payment received will be refunded in full.

4. Order Acceptance

After placing an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order.

We reserve the right to cancel or refuse any order due to:

• Product unavailability.

• Suspected fraudulent activity.

• Incorrect pricing or product information.

• Payment verification issues.

5. Shipping and Delivery

Estimated delivery times are provided for convenience only and may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.

Zervense is not responsible for delays caused by shipping carriers once an order has been dispatched.

6. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Please review our policy before making a purchase.

7. Customer Responsibilities

By placing an order, you agree to:

• Provide accurate billing and shipping information.

• Ensure someone is available to receive the delivery if required.

• Record a continuous unboxing video for any claim involving damaged, defective, missing, or incorrect items.

• Use our website only for lawful purposes.

8. Intellectual Property

All content on this website, including but not limited to text, images, graphics, logos, icons, product descriptions, and website design, is the property of Zervense or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or exploit any content without prior written permission.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Zervense shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid by you for the product giving rise to the claim.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

10. User Conduct

You agree not to:

• Use the website for unlawful or fraudulent purposes.

• Attempt to gain unauthorised access to our systems.

• Upload malicious software or harmful code.

• Interfere with the operation or security of the website.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Third-Party Services

Our website may contain links to third-party websites or use third-party services such as payment processors and shipping providers.

We are not responsible for the content, policies, or practices of these third parties.

13. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes become effective immediately upon publication on this website.

Continued use of the website constitutes acceptance of the revised Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws applicable in the jurisdiction from which Zervense operates, without prejudice to any mandatory consumer protection rights available under applicable law.

15. Contact Us

If you have any questions regarding these Terms of Service, please contact us through the Contact page on our website.

We aim to respond to enquiries within 24–48 business hours.